It is equal to the processing time plus packaging time and shipping time.From the time we received your order to the time we start to package your order, two working days (except two weekend holidays) to get your order looked at, your payment confirmed, to make sure the shipping address is correct and to collect the items you purchased.Your order will be sent to our shipping partner the day of packing or no later than the next day.
Shipping Time (3 to 5 shipping days)
The time it takes for the shipping company to drive or fly your package to you.
After your order is dispatched, we will offer you a link that you could trace your order if required. Check your e-mail for the link and tracking number.
Note: If you can't check it immediately with the tracking number,please wait with patience.Some time is required by Express Company for uploading.
Returns & Exchange
We are committed to your complete satisfaction.You may return your goods within fourteen days from the date merchandise were received. You must contact us before sending the items back. All items sent back to us must be in their original condition i.e.not worn,altered or washed, with all tags attached.
Exchanges are only allowed when merchandise is defective or damaged upon receipt and we will accept exchanges within 14 days of the original order dispatch date. Email us first to get a return authorization and return address from us or your return will not be accepted. All items can only be exchanged for replacement at the equal price.
1. A Return Address must be obtained from customer service to receive a refund. Order number must be written on the outside of the packaging. If order number is not visible or provided, package may get lost or returned back to you
2. On the packing slip, circle the item(s) being returned. Please indicate reason for return.
3. Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return.
4. For your protection, we suggest all returns be sent back to us through a traceable postal service. We will not be responsible for loss or damage of return shipments.
5. Please be noted customer is responsible for shipping charges of the whole exchange process.